Welcome to Outlet LEE Store’s FAQ page! We’re dedicated to providing premium denim and casual wear with classic American heritage straight to your door. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

What types of clothing does Outlet LEE Store offer?
We specialize in premium denim and casual wear, including:
  • Jeans
  • Pants
  • Shirts & Tops
  • Shorts
  • Skirts
  • Coats & Outerwear
All our products reflect the classic American denim heritage that LEE is known for.
What makes LEE denim special?
Our premium denim combines quality craftsmanship with timeless American style. We use durable materials and attention to detail to ensure comfort and longevity in every pair of jeans we sell.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders and save your information for faster future purchases.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information and never store complete credit card details on our servers.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, excluding some remote areas in Asia and other locations. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
What shipping options are available?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
  • Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch with basic tracking
Please note that order processing takes 1-2 business days before dispatch.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. For Free Shipping (EMS), tracking may be more limited until delivery.
Do you ship to PO boxes or military addresses?
Unfortunately, we cannot ship to PO boxes or military addresses at this time.
Will I need to pay customs fees?
Customs fees may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order to initiate a return. Include your order number and the items you wish to return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned items, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact Information

How can I contact customer service?
Our customer service team is happy to help! You can reach us at: We typically respond to emails within 1-2 business days.

Didn’t find the answer you were looking for? Don’t hesitate to contact us – we’re here to help you with all your premium denim needs!